Customer Negotiation



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13 Comments

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  1. As a Reddit moderator, I can testify to this. “How do you delete my comment, you dumb racist nazi?” will almost never get you what you want, while “Sorry I was out of line, can I rephrase that comment in a manner that adheres to the sub rules?” will almost always get you what you want.

  2. I used to work in customer service, and while I loved going above and beyond for good people, I still felt like the customers who complained and whined to management got special treatment. With all due respect to the squeaky wheel, It’s crazy how far throwing a fit will get you in the right situation, which is probably why they behave the way they do.

  3. I work in IT, and I handle my customers in much the same way. Is the consumer behaving well? I’ll do everything I can to assist them. When a customer behaves poorly, what do you do? You get exactly what I’m contractually bound to give you in the agreed-upon time frame, not a sliver more.

  4. When I was a teenager, my truck was towed, and I had to go pick it up from the lot. I entered and politely ordered my truck. As I waited, I even made jokes with the receptionist. No one was ever sweet when they came in, she said. She offered me a Krispy Kreme doughnut from the box on her desk. Kindness pays off in spades, haha.

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